Refund Policy

All goods are sold with retention of title and the property shall not pass to the purchaser until payment in full has been made. We do not accept return of Gypsum Products or Roof Slates. ‘Special Orders’ may be subject to a restock charge of 20%. Any items to be returned will require proof of purchase and will be approved or denied a refund once the product has been inspected at our store: T O Higgins & Co Ltd Homevalue, Shantalla, Co. Galway, H91 PK09, Ireland.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: T O Higgins & Co Ltd Homevalue, Shantalla, Co. Galway, H91 PK09, Ireland.


To return your product, you should mail your product to: T O Higgins & Co Ltd Homevalue, Shantalla, Co. Galway, H91 PK09, Ireland.

Please do not send your purchase back to the manufacturer.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over €75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.